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Return and Refund Policy

Last updated: December 1st, 2021

Thank you for shopping at Ultrabold.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Ultrabold LLC, 2 Emblem Road Santa Fe, NM 87507.
  • Service refers to the Website.
  • Website refers to Ultrabold, accessible from https://www.ultra-bold.com
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods were not used, worn, soiled or damaged

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the goods. Your goods must be returned to the exact address that will be communicated to you by customer service, following your request for return.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Exchanges

If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

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Size Guide

How to proceed: Measure the length of your foot, then choose the corresponding size from the chart below.

Help: Measure your foot from the heel to the longest toe. From the chart below, choose the closest size that is equal to or longer than your foot length.

Foot length (cm) Foot length (inch) Europe US UK
23,49.2 35 4 3.5
23,99.4 36 5 4.5
24,49.6 37 5.5 5
24,99.8 38 6 5.5
25,410 39 6.5 6
25,910.2 40 7 6.5
26,410.4 41 8 7.5
26,910.6 42 8.5 8
27,410.8 43 9.5 9
27,911 44 10 9.5
28,411.2 45 11 10.5
28,911.4 46 12 11.5
29,411.6 47 12.5 12
30,011.8 48 13 12.5

Size Guide

How to proceed: The measurements shown are for different body parts. Find your size in the chart below. Scroll the page to see all measurements.

How to measure?
Size Chestcircumference Waistcircumference Hipcircumference
XS 80 - 8831.5 - 35 65 - 7325.5 - 29 80 - 8831.5 - 35
S 88 - 9635 - 37.5 73 - 8129 - 32 88 - 8635 - 37.5
M 96 - 10437.5 - 41 81 - 8932 - 35 96 - 10437.5 - 41
L 104 - 11241 - 44 89 - 9735 - 38 104 - 11241 - 44
XL 112 - 12444 - 48.5 97 - 10938 - 43 112 - 12044 - 47
XXL 124 - 13648.5 - 53.5 109 - 12143 - 47.5 120 - 12847 - 50.5

How do I take my measurements?

1. Chest size (cminch)
With your arms down, measure your chest circumference (1) at the strongest point

2. Waist circumference (cminch)
Measure your natural waist circumference (2) located just above your belly button, at the thinnest point

3. Hip circumference (cminch)
Measure your hip circumference (3) at the widest point

Terms of delivery

Delivery tracking

For all other questions:

Visit the Ultrabold Help Center