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Ultrabold is rated 'Excellent'.

Your return request is accepted

Dear customer,

✅ YOUR RETURN REQUEST HAS BEEN APPROVED

Here are the steps to follow to make your return:

  1. Go to the website: https://send.royalmail.com/send/youritem 
  2. In the "Where's your item going?" drop-down menu, select "France - Mainland"
  3. Define the characteristics of your parcel according to the number of items to be returned (count 1kg per pair of shoes)
  4. Among the different shipping solutions, choose the one that suits you
  5. In the "Where's your package going?" box, enter the details shown below
  6. In the "What does your package contain?" box, enter the information concerning your return
  7. Click on the "Continue" button
  8. In the box "Where are you sending it from?" enter your personal details
  9. Check the "Show this address on the label" box
  10. Validate the form and check out.
📦 DETAILS TO BE INCLUDED FOR YOUR RETURN

(all fields are required for your return to be processed) :

  • Company name : Ultrabold
  • Address line 1 : 350 Chemin de Pré Neuf
  • Address line 2 : CDV 60436
  • Town / City : La Mure
  • Postcode : 38350
  • Country : France - Mainland

ONCE YOUR PAYMENT HAS BEEN MADE :
  • Print your return label (printable at home or at the post office, on self-service machines or at the counter);
  • Print the invoice corresponding to your order (downloadable here);
  • If you are unable to print your invoice, please fill in your order number on a separate sheet of paper and enclose it with your parcel;
  • Pack the goods you are returning in their original packaging. If necessary, in packaging suitable for transport;
  • Place the invoice inside the parcel and attach the return label securely to the outside of the parcel; keep the tracking number;
  • Depending on the shipping option you choose, you can either drop off your package at a collection point or have it picked up from your personal mailbox.

AFTER RECEIPT OF YOUR ITEMS BY OUR SERVICES:
  • If it is a return, we will refund you via the original payment method within 5 working days, you will be notified by e-mail;
  • If it is an exchange, a new package will be sent to you within 5 working days, you will be notified by e-mail.

⚠️ IMPORTANT NOTES :
  • Please keep your tracking number.
  • Returned goods cannot be accepted if they have been used or damaged.
  • A returned package without the order number (invoice or plain paper) will be automatically refused.
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Continue

Size Guide

How to proceed: Measure the length of your foot, then choose the corresponding size from the chart below.

Help: Measure your foot from the heel to the longest toe. From the chart below, choose the closest size that is equal to or longer than your foot length.

Foot length (cm) Foot length (inch) Europe US UK
23,49.2 35 4 3.5
23,99.4 36 5 4.5
24,49.6 37 5.5 5
24,99.8 38 6 5.5
25,410 39 6.5 6
25,910.2 40 7 6.5
26,410.4 41 8 7.5
26,910.6 42 8.5 8
27,410.8 43 9.5 9
27,911 44 10 9.5
28,411.2 45 11 10.5
28,911.4 46 12 11.5
29,411.6 47 12.5 12
30,011.8 48 13 12.5

Size Guide

How to proceed: The measurements shown are for different body parts. Find your size in the chart below. Scroll the page to see all measurements.

How to measure?
Size Chestcircumference Waistcircumference Hipcircumference
XS 80 - 8831.5 - 35 65 - 7325.5 - 29 80 - 8831.5 - 35
S 88 - 9635 - 37.5 73 - 8129 - 32 88 - 8635 - 37.5
M 96 - 10437.5 - 41 81 - 8932 - 35 96 - 10437.5 - 41
L 104 - 11241 - 44 89 - 9735 - 38 104 - 11241 - 44
XL 112 - 12444 - 48.5 97 - 10938 - 43 112 - 12044 - 47
XXL 124 - 13648.5 - 53.5 109 - 12143 - 47.5 120 - 12847 - 50.5

How do I take my measurements?

1. Chest size (cminch)
With your arms down, measure your chest circumference (1) at the strongest point

2. Waist circumference (cminch)
Measure your natural waist circumference (2) located just above your belly button, at the thinnest point

3. Hip circumference (cminch)
Measure your hip circumference (3) at the widest point

Terms of delivery

standard delivery is free on orders above £40

Delivery tracking

For all other questions:

Visit the Ultrabold Help Center